F.A.Q

Every order is carefully made in Madrid (Spain).

Sure! You can follow us on:

Instagram: bunbogu.es

Youtube:

Nope, we have a Pop Up at Espacio 2MG (Madrid) which is similar to a store but smaller. You can find the info about that on our social networks or here.

In fact, you can visit us in person if you schedule a date! Please send an email to info@bunbogu.es

That is perfect! As soon as you’re done with the order, mark the option “pick up at Espacio 2MG”. Once the order placement is finished you can schedule a date here.

The order preparation usually takes about 24h. If you place the order before 11.00 AM (GMT+1) from Monday to Friday is likely to be shipped the very same day!

You must have in mind that the shipping time also depends on special dates like around Christmas or big sales, and also on local and national holidays.

If the destination is Spain or Portugal, the shipment takes about 24/48h. If you are outside Spain and Portugal, the package usually takes 3-10 days to arrive.

We’re shipping to:

Spain (peninsula), Balearic Islands and Portugal

Europe: 

Germany

Austria

Belgium

Denmark

Slovakia

Finland

France

Greece

Hungary

Ireland

Italy

Luxembourg

Norway

Netherlands

Poland

Czech Republic

Sweden

* We don’t ship to Ceuta, Melilla, Canary Islands or Portuguese Islands *

We’re currently expanding our destination countries :)

Shipping Costs

Spain (Peninsula), Portugal and Balearic Islands:

Spain and Portugal:

25€ Orders or less:  5,90 €.

Orders above 25 € and below 60 €:  3,90 €

Orders above 60 €:  Free Shipping

Balearic Islands:

Orders below 80€:  9.95 €.

Orders above 80 €:  5.95€.

European orders 

The shipping costs depend on the package’s size and weight. You can know the shipping costs at your shopping cart before paying for the order.

We ship with: Correos Express (Express Spanish Post Office), DHL and Fedex.

Please, send an email to info@bunbogu.es with your chosen shopping cart and destination country and we’ll study your case.

Every single order has a shipping number. Once your order is ready to ship you’ll get an email with it. If you haven’t received it, please check the spam folder or log into your Bunbōgu’s account and find it there. 

No worries! Send us an email to info@bunbogu.es and we’ll solve it asap!

No worries! Send us an email to info@bunbogu.es and we’ll tell you how to proceed for the return or exchange of it.

    • Credit Card
    • Bizum (Spain Only)
    • Paypal. Payment Fee: 0.35 € + 2.9% 
    • Bank Transfer (Spain and Portugal Only)
  • Every single payment method is 100% secure and we don’t keep your data of payment at our website.

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